Development a computer network user support tool

Abstract

The article explores the issues of designing and developing a support system for corporate network users. The authors analyzed existing user support systems, including the concepts of ServiceDesk and HelpDesk. The study describes the process of designing and developing the software “Network user support tool” (NetSupport). This tool stores data in the Google Calendar Cloud Service. The results of the study are: analysis of the functioning of the Google Calendar service, review of the API for working with Google cloud services, development and testing of software to support the work of users. Functionality of Network user support tool allows you to create events on your system administrator or support teams` calendar with a detailed description of the user problem. The article describes the process of developing a network support tool using C# 6.0 programming language and .NET 4.6 technologies. The developed software has been tested in Ternopil Volodymyr Hnatiuk National Pedagogical University.